This is the general privacy policy for Darkness Studio. It explains how we handle information through this website, our support channels and our games as a studio. When a game uses accounts, online services, purchases or another feature that needs a more specific explanation, that game has its own privacy notice.
1. Where this policy applies
This policy applies to the Darkness Studio website, messages sent to our official support address and the general operation of Darkness Studio games. A game-specific notice adds the details for that game and should be read together with this policy.
Game-specific privacy notices
2. Information you choose to send us
If you contact us, we receive the information included in your message. That can include your email address, name, the game and device you are asking about, screenshots, recordings, purchase details you choose to provide and the text of your request.
Please do not send passwords, authentication codes, full payment-card numbers or private information that we do not need to solve the problem.
3. Information created when you visit this website
You do not need an account to browse this website. We do not use it to serve behavioral advertising, and we do not place advertising cookies.
Like most websites, our hosting and security providers may create short technical records when a page is requested. Those records can include an IP address, browser or device type, requested page, date and time, response status and basic security information. They are used to deliver the site, keep it reliable and investigate abuse or technical failures.
4. Information handled by our games
Our games are not all built the same way. A game may save progress on the device, connect to a platform account, use multiplayer services, verify a purchase or keep an online game profile. We describe the information used by each released game in its own notice instead of suggesting that every Darkness Studio game collects the same data.
5. Why we use information
Depending on the service involved, we use information to:
- Run the website and provide game features.
- Authenticate players and protect accounts.
- Save progress, entitlements and other player-requested features.
- Operate multiplayer and online services.
- Verify purchases and prevent fraud or abuse.
- Answer support, privacy and legal requests.
- Find crashes, service failures and security problems.
- Meet legal obligations and enforce our terms.
6. Service providers and data sharing
We use service providers when they are needed to host the website, distribute a game, authenticate a player, operate online features, process a platform purchase or protect our systems. They receive only the information needed for their role and may also handle information under their own privacy policies.
We may disclose information when required by law, to respond to a valid legal process, to protect players and our services, or as part of a business transfer where appropriate safeguards apply.
Darkness Studio does not sell or rent personal information.
7. Retention
We keep information only for as long as it is reasonably needed for the purpose described in this policy. Support messages are kept while we handle the request and for a reasonable period afterward. Website security records are normally kept for a limited operational period. A game-specific notice explains how account, progress and purchase-related data for that game is handled.
Some records may be kept longer when necessary for security, fraud prevention, transaction disputes, legal claims or another legal obligation.
8. Your choices and requests
You can ask us about information directly controlled by Darkness Studio, request a correction or deletion, or raise another privacy concern by emailing [email protected]. We may need enough information to verify the request and locate the relevant records.
Requests involving a particular game should follow the instructions in that game's privacy notice. Data controlled by Google, Epic or another platform must also be managed through that provider.
9. Children's privacy
We do not knowingly ask children to send personal information through this website. Games that use platform accounts or online services also depend on the age rules, parental controls and family settings provided by the relevant platform. A parent or guardian may contact us if they believe a child has provided information that should be reviewed or deleted.
10. Security
We use reasonable technical and organizational measures intended to protect information under our control. No online service or storage system can be guaranteed to be completely secure, so we also limit what we collect and who needs access to it.
11. International processing
Our providers may process information in countries other than the one where you live. Where required, we rely on appropriate legal and contractual safeguards for that processing.
12. Changes to this policy
We may update this policy when our website, games, providers or legal obligations change. The effective date at the top of the page will show when the current version took effect. Material changes will be explained through an appropriate notice when required.
13. Contact
Privacy questions and requests may be sent to [email protected].
Darkness Studio